Engaging Employees and Customers: An Interview with Heather Gordon

Engaging Employees and Customers: An Interview with Heather Gordon

My research, teaching and consulting frequently focuses on employees and the strategic use of human capital, and the topic of employee engagement has been hot for some time now. It’s clearly important—organizations oftentimes thrive most when their employees are fully contributing their efforts and expertise. Related to the topic of employee engagement is the area of customer engagement—another critical topic. 

Recently, I had the wonderful opportunity to pick the brain of someone who is on the front lines of engaging both employees and customers at one of the world’s largest companies: Heather Gordon, Ph.D. 

Heather is currently the customer strategy manager at Duke Energy Corporation. Here’s my interview with her. 

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The Global Gig Economy: Exclusive Interview with Global Talent Management Expert -- Mary Eckenrod

The Global Gig Economy:  Exclusive Interview with Global Talent Management Expert -- Mary Eckenrod

Articles about The Gig Economy have been written during the past 18 months with the focus technology-enabled on-demand work opportunities with Uber, Airbnb, TaskRabbit, to name a few.  However, little has been written about the impact of The Gig Economy on Human Resources Professionals as it relates to the challenges of the growing importance of this new “Talent Management Portfolio™.”  I had the fortune to recently interview Mary Eckenrod, the former VP of Global Talent Management for Johnson Controls, Blackberry, Lenovo and Cisco about the global talent challenges for Chief Human Resources Officers presented by The Gig Economy.

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