AGILE TEAM: The Secret to Delighting Your Customers

AGILE TEAM: The Secret to Delighting Your Customers

IT’S ABOUT YOUR PEOPLE. So, McKinsey & Company has been conducting on-going research for several years into understanding what builds differentiated advantage in creating customer value, loyalty and superior experience.  In their latest series of white papers and articles published in March 2016, McKinsey comes at this crucial question from several different angles but consistently with a common thread – the main differential is the ethos, attitude and skills of your people that make the biggest difference.   The article entitled

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